TERMS, CONDITIONS, WARRANTY AND LEGAL
Please read and understand the following:
ORDERING ONLINE OR BY PHONE
By purchasing any product from us, you are accepting the terms and conditions we have described on this page.
All product displayed on any of our websites and the final cart value will be in Canadian dollars. Under no circumstances do we adjust our pricing for the fluctuations in foreign currencies.
Your bank will convert the amount to your country's currency for you. If you would like to know the approximate amount your order will be in a currency other than Canadian dollars, please contact us or visit: http://www.xe.com/currencyconverter/ Orders made by phone must be paid with a Visa or Mastercard, or a Paypal invoice can be emailed to you. These transactions will be processed in Canadian dollars only.
Your online order will be shipped within 3-5 business days. Everything is printed at the time of ordering in-house so please allow time for this labor intensive process. Custom & large orders may require additional time. Shipping time within North America is usually 5-10 business days, but can be longer due to issues beyond our control (customs clearance etc). Orders can be rushed with a fee of $20 per item to have it shipped out within 2 business days. Due to the time involved with custom orders, rush fees and times may vary. We will always choose the best shipping method to ensure you receive your products as quickly and economically as possible. For orders elsewhere in the world, we will contact you with shipping options and their respective costs.
All orders placed on weekends or holidays will processed the next business day and subsequently shipped on business days only.
WARRANTY & RETURN POLICY
Spiralus Design is not liable for improper installation of graphics, damage to graphics due to improper installation, or damage due to everyday and/or race abrasions. We use the highest quality equipment and materials to ensure superior adhesion, protection and longevity but please keep in mind, no decal is indestructible!
When installed by the customer, our graphic kits are covered for a period of one (1) year from date of receipt. This provides coverage against defects in materials or workmanship of our products. Coverage against fading, cracking, delamination and UV degradation is five (5) years from date of receipt.
Please note, we may ask you to send us your failed graphic should the adhesion process not work satisfactorily. Please contact us for a warranty approval form. If you require a replacement due to damage that occurred while shipping, you must submit a warranty approval form. Upon completion of the form, your replacement product will shipped to you free of charge. Please note - we always require the damaged product back in the original box. Return instructions will accompany the warranty form.
While we do not issue refunds, SPIRALUS DESIGN will happily offer an exchange for a product of equal value for any items that are not completely satisfactory, with the exception of custom designs. Exchanges are accepted within 14 days of the date of receipt. Packages must be returned with contents in perfect, unused condition. Please contact us for further information. We do not offer credit for shipping and handling charges on returned merchandise. Please note all custom orders are final and may not be exchanged or returned, and will not be refunded except in the case of product defect. We are more than happy to provide a sample of your desired purchase prior to shipping the full kit so you may inspect color, etc.
If an incorrect item is shipped, we will pay the shipping charges to have the unused item returned. Upon receipt and inspection the correct item will be promptly shipped.
Be sure to purchase desired products that are also intended for your make/model/year vehicle so that incorrect items are not purchased, as these are not acceptable reasons for returns.
Custom designs and pricing are priced and quoted on a individual basis. Please contact us for more information.
Color Change only on Stock kit design is an additional $25 for each customization
Due to print pigment limitations, the discoloration of aging plastics and other variables, printed background color of decals may slightly vary from the color of your vehicle.
Pantone color matching available upon request.
Spiralusdesign.com is not a representative of any powersport manufacturer company, part manufacturer or supplier. All words used on our site denoting organizations, events, manufacturers, models, systems or products other than Spiralus Design's own are intended for use as reference only. All other trademarks and brand names on this site are the property of their respective holders.